Legal & Support

Refund Policy

General refund eligibility and the information required when asking us to review a payment issue.

Refund eligibility

The legacy policy states that refunds are generally not available. If management determines that unforeseen circumstances justify a refund, the request may be considered when made within 10 days of subscribing to the service.

Any approved refund amount is determined case by case based on the service, work already performed, costs incurred, and the surrounding circumstances.

How to ask a question

For questions about a payment or possible refund, contact info@transxpressworldwide.com with the booking, invoice, or shipment reference and an explanation of the issue.

Questions?

Contact our team if you need clarification about a policy or a specific shipment.

info@transxpressworldwide.com